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Bespoke is a term used in Australia and elsewhere for an individually- or custom-made product or service. Traditionally applied to custom-tailored clothing or Jewellery.

Victoria's Kingdom is currently open for bespoke orders or commissioned items of jewellery or clothing. Just contact us victoriaskingdom@gmail.com to discuss the possibilities of bringing your design to life.

In art, a commission is the hiring and payment for the creation of a piece, often on behalf of another. Artwork may be commissioned by private individuals, by the government, or businesses.

Terms & conditions for Victoria’s Kingdom Fashion Commissions

Please read our terms and conditions carefully if for any reason you do not agree with these please do not use our site. If you order through our site then you are agreeing to our terms.

All garments are made to measure from a customer’s own specifications. If for any reason there is a problem with the sizing when the garment is received we will endeavour to deal with it in either of the following ways. If the error is ours then we would offer a free alteration or if necessary a remake. If however it is due to inaccurate measuring or information supplied then we would undertake an alteration for an agreed fee.

Your order

When we receive an order from you we will respond with an email confirming receipt of the order.

Availability

As is the case from time to time cloth will not be available from the mill when we call to order. If this is the case then we will contact you within two working days to ask if you wish to continue with the order or ask you to make an alternative choice or if you do not want to do this to offer a full refund. If a refund is requested and payment has been made through paypal then this refund would be minus the paypal commission paid by us at the time of ordering.

Pricing

All products offered by us are priced in Dollars (AUD). We reserve the right from time to time to alter our prices. Occasionally our products may appear priced incorrectly. If this is the case we will contact you before we accept the order.

Prices are inclusive of GST for Australian Customers. Any import duty payable in your own country at time of delivery remains your responsibility and will need to be paid by you directly we recommend you contact your local customs office for details as these vary from country to country.

Payment

We can accept payment using cash(in person), debit or credit cards, Paypal, we do not accept payments direct via internet banking / bank transfer.
For payment using debit or credit cards we use stripe through shopify.

Delivery

We deliver our products worldwide. We expect to deliver all our products within 4 to 6 weeks however from time to time this may alter during busy periods, if this is the case we will contact you to notify you of any delay. We cannot guarantee a delivery time and all parcels will need to be signed for so a daytime delivery address is recommended. We will contact you the day before goods are ready to be shipped allowing time for you to amend any delivery details.

Product descriptions

To the best of our ability all product descriptions are correct. However due to the limitations of photography some colours may appear slightly different when you receive your garments. We reserve the right to make changes from time to time to our garments and prices.

Cancellation / Returns / Refunds

All of our products are bespoke tailor made and therefore cancellations or changes to orders are unable to be accepted after 24 hours of placement of your order. Should you wish to cancel your order within this period, please call us on 0448649642 during office hours or email us with the titled “BESPOKE CANCELLATION” at victoriaskingdom@gmail.com

All returns must be agreed with Victoria’s Kingdom in advance and return shipping charges will be the responsibility of the customer. The goods must be returned unused/unworn and in the same state as originally received. We reserve the right to impose a surcharge where goods have been returned to us in an unsatisfactory state.
We suggest a signed for service is used as proof of postage is not considered proof of delivery.

Where applicable, any refunds will be processed as follows;
Credit/Debit Cards: Within 24hrs of receipt of returned goods - The transaction may take longer to appear on your account
Paypal: Within 24hrs of receipt of returned goods

Data protection

We will not pass your details on to a third party. We will however contact you from time to time to let you know of new products and cloths. If you do not wish to receive this information then please contact us to let us know.

 

Jewellery Commissions

We love to design and make specially commissioned pieces.

The first step is to book an appointment or to have an email correspondence with our designer Clara Carija who will guide you through the process. There is no charge for a design consultation or initial sketched ideas.

Before your consultation, please think about your requirements. This might include:

– What metal colour you would like

– What stones you would like

– Ring size or other dimensions if the item is for a gift

– An idea of your budget

– Deadline if applicable

– Whether you have any old jewellery or precious metals that you would like to be reused for sentimental or economic reasons or for it to be scrapped to offset the cost of the new commission

– Your taste in jewellery: Have a look through the designs on our website and identify your favourites look through books, magazines or the internet for inspiration.

After your consultation Clara will supply visuals or a silver mock-up of your design if required, the charge for this is refundable against your final order.

Once the final design has been agreed and you decide to go ahead with the commission we take a 50% deposit. Once you have paid the deposit it means that you have agreed to our terms and conditions (see below). The balance of payment is due on collection.

If any changes to the design are required after this point they must be sent in writing as early as possible.

We look forward to creating a very special and unique piece for you.

Please note the following about delivery times and costs:

Each bespoke item presents new design challenges and every piece is made by hand to an exacting standard. These special items take time to create. Most commissions are completed within twelve weeks. At busy times or for complicated designs or large orders this can be more. If you require your jewellery for a special date please make sure that you discuss this us at the outset, it is possible to deliver more quickly on occasion.

We initially give an estimated cost. Each commissioned piece is a one-off; the cost of metal and other raw materials and processes can fluctuate. We therefore are unable calculate a final price until the deposit is paid or all aspects of the job have been agreed, whichever is the sooner.

Please see below for our full Terms and Conditions.

Terms and Conditions – Commissioned items

  1. Agreement

These conditions govern all contracts of the sale of commissioned items between Victoria’s Kingdom (hereinafter referred to as ‘the Company’) and any customer (hereinafter referred to as ‘the Customer’). These terms can only be varied with the written consent of the Company.

  1. Orders

A confirmed order is made when the Customer has paid the deposit required. All orders for the supply of goods placed by the Customer with the Company are irrevocable unless otherwise expressly stated in writing. A confirmed order may only be cancelled or varied with the Company’s written consent. Such consent shall not in any way prejudice the Company’s right to recover from the Customer full compensation (including profit) for any loss or expense arising from such cancellation or variation of the original order. The Company is under no obligation to agree to vary an order.

  1. Cancellations

Cancellation must be made in writing. The order is not cancelled until the Company has consented to the cancellation in writing to the Customer. The Company reserves the right to refuse acceptance of goods returned to the Company without permission.

  1. Prices

The price provided by the Company at the time an order is made is an estimate. The customer accepts that the final balance may vary from their original estimate. Any variation, if it applies, reflects variation in the costs of raw materials and manufacturing processes.

  1. Payment and Deposits

The Company requires a 50% deposit before work can commence on an order. The company reserves the right to require a larger deposit. Payment of the balance is due before dispatch or collection by the Customer. The Company reserves the right to refuse to dispatch goods to a customer whose payment is not made. We do not accept cheques.

  1. Completion date

The completion date provided by the Company at the time an order is made is an estimate. The Company will use its best endeavour to deliver the goods on the estimated date for delivery or collection, but does not guarantee to do so. The Company shall, under no circumstances whatsoever, be liable to the Customer for any loss, damage or expenses, whether caused directly or indirectly, by or from any delay in the completion of an order.

  1. Delivery

Delivery to the Customers own premises or to those of a nominated agent will be charged extra to the Customer. Where delivery is to be made by an independent carrier, delivery to or pickup by the carrier will be deemed delivery to the Customer. Claims for shortages or non-delivery must be supported by the carrier’s consignment or delivery note on which the goods have been signed and checked at the time of delivery. All claims for shortages or non-delivery must be made by telephone within 3 working days and in writing within 5 working days. Any loss or damage to the goods after delivery, whatever the cause, is the sole responsibility of the Customer.

  1. Specification

Absolute consistency of sizes, materials, proportions, colours and shades are not guaranteed by the Company and are given as guidance only. On those occasions where repeat orders find that there is some variation from the previous order, Victoria’s Kingdom cannot be held responsible for those changes.

  1. Care of Jewellery

All items of jewellery must be cleaned in accordance with instructions given by a member of Victoria’s Kingdom staff, or the item should be taken to an established jeweller for cleaning. Please refer to Victoria’s Kingdom cleaning instructions. The Company is not liable for any damage caused due to the Customer not following these recommendations. Jewellery should be treated with reasonable care. Jewellery should not be worn in bed or in the shower or bath. Jewellery and rings should be removed before playing sports, swimming, clapping or washing up. The Company is not liable for any damage caused due to the Customer not following these recommendations. The Company is not liable for any costs associated with normal wear and tear during the lifespan of the commissioned jewellery.

  1. Alterations and Repairs

We recommend that items made by the Company should be returned to the Company for repair and/or alteration. Any damage or costs caused by repairs or alterations made by a third party are the sole responsibility of the Customer. The Company will only carry out free-of-charge repairs on a commissioned piece of jewellery if it is faulty and returned to the Company within three months of the delivery date. Alterations, e.g. resizing of rings, are always chargeable.

  1. Gold Plate

We use a high quality 18ct gold plate. Generally a layer two microns thick is used except for items which are likely to receive more wear – these are given three or more microns coverage. Gold plate has a limited life-span. We can only guarantee the life of gold plate up to three months from the date of purchase. After this period has expired the Customer is responsible for the cost of re-plating the item.

  1. Claims against the Company

All claims in respect of goods alleged to be defective must be made in writing within 14 days from the date of delivery.

  1. Set-off and Lien

No payments may be withheld nor may any counterclaims by the Customer be set-off against any payment due under this or any other contract. The Company shall have a general and particular lien on all money and property, which the Customer owns or is entitled to possess, which is in the possession of the Company or its agents, which it may sell as the Customers agent to reduce the Customers debt to the Company.

  1. Force Majeure

The Company shall not be under any liability of any kind for non-performance in whole or in part of its obligations under the contract due to causes beyond the reasonable control of the Company or of the Companies suppliers or due to labour disputes.

  1. Ownership of Goods

Property of any goods supplied to the Customer will not pass to the Customer until the Customer pays for the goods in full. Further, title to such goods shall not pass until payment to the Company of all amounts owing to it by the Customer on any account whatsoever. The Company has the right to recover from the Customer the cost of installation, removal, return transport and diminution in value of any such goods not paid for in full. If prior to making payment to the Company, the Customer contracts to sell the goods to a third party in substantially the same form in which they were delivered to the Customer, then the title to such goods and payment liability shall pass from the Company to such third party upon full payment to the Company.

  1. Intellectual Property Rights

All industrial or intellectual material or property rights associated with the design or manufacturing processes of commissioned jewellery are the property of the Company and remain so after ownership of the commissioned jewellery passes to the Customer. The Company reserves the right to reproduce the designs and use images of designs. The Customer agrees to indemnify the Company from and against all costs, claims, liabilities and damages which we may suffer or incur as a result of you using, reproducing or exploiting any industrial or intellectual material or property rights without the consent of the proprietor.

 

  1. Rectification of these Terms

If any of these terms, or any part of these terms, is unenforceable or void by law, it shall not affect the remainder of such terms or any other such term or otherwise affect the contract and shall be replaced by such valid term as is near as may be in effect to the original term.

  1. Email marketing

Victoria’s Kingdom will automatically add you to its mailing list as someone who has expressed an interest in the Company and its products. If you would like to unsubscribe from the list please click the ‘unsubscribe’ link or contact us by email or phone.

  1. Jurisdiction

The laws of Australia shall govern all contracts between the Company and the Customers and any disputes arising there from shall be subject to the jurisdiction of the Australian courts.

     20.Data protection

We will not pass your details on to a third party. We will however contact you from time to time to let you know of new products and cloths. If you do not wish to receive this information then please contact us to let us know.