Complementary Standard Shipping
For all Australian orders under 500 grams
Flat Rate Standard Shipping
For all overseas customers
  • Different collections can be sent together but it may delay your order.
  • Please contact us immediately if your shipping address changes. Once an order has been shipped, we are unable to change the address.
  • We recommend ordering reservation items and available separately to avoid delays and confusion.
  • Check regularly for stock updates.
  • There are cases where your item may be sold out between the time we place your order and when it is processed with us. If your item is no longer available, you will be promptly refunded for the item price and additional shipping costs.
  • Please save all correspondence emails in your account until you have received your order.
  • If you do not receive an automated order confirmation email, please email victoriaskingdom@gmail.com as soon as possible.
  • Please make sure you have read and understood all the conditions written here before submitting your Orders.

 

Pre-Order

  1. These are items that are not available and are due to be released at a later date.
  2. Pre-order is placing orders in advance and requires a down payment.
  3. On pre-order, we give customers availability-guarantee on stock for them.
  4. Pre-Order items are exclusive and may not be available outside of pre-ordering, unless there is extra stock allocated to our online store.
  5. Down payment OR full payment is required & should be made via our website.
  6. Cancellation: Ordered items are considered sold. Down payments are not refundable & can not be exchange for other items/services.
  7. Balance payment to be paid when the item/s have arrived at our warehouse before they can be shipped to you.
  8. Estimated Date of Arrival: This is based on the shipment schedule of our selected courier/postal service. Note the schedule may not be accurate. You will receive a tracking number when your order is fulfilled. Please manage your expectations when it comes to estimated date of arrival to avoid disappointment.
  9. When ordered items arrive you have 2 weeks to settle any unpaid balance. Or we have the right to sell the item to other interested buyers. No refund policy applies.
  10. If your ordered item/s are not delivered to us, we will refund your down payment in full.
  11. Orders without any payment made will be automatically cancelled.
  12. All pre-order items are considered SOLD & FINAL: no returns/exchange/cancellation after payment made.
  13. For customers who expect immediate delivery of pre-order items and cannot conform with the pre-order timeline, we highly recommend NOT TO PLACE ORDER to avoid frustration and misunderstanding in the future. We would greatly appreciate your kind understanding and consideration in the timeline arrival & delivery.
  14. Terms and conditions subject to change without prior notice.

NOTE: PRE-ORDERED ITEMS HAVE LOWER PRICES COMPARED TO WHEN ITEMS ARE LISTED FOR SALE ON OUR WEBSITE.

 

Reservations

  1. You can make reservations for using the shopping cart system. Please do not email us orders for reservation items.
  2. Items no longer listed in the reservation section cannot be reserved. However, you can place special orders for items that are available on the online store. Please send emails to victoriaskingdom@gmail.com titled "Reservation Special Order".
  3. There is a window of time between when an item is taken down from the reservation page and placed into the regular shopping section. Down payment OR full payment is required & should be made via our website.
  4. Once you make a reservation, your order will be processed once payment is confirmed.
  5. Cancellation: Ordered items are considered sold. Down payments are not refundable & can not be exchange for other items/services.
  6. Balance payment to be paid before they can be shipped to you.
  7. Please think carefully before making a reservation. Once the reservation is made, you will not be allowed to cancel. If you cancel your order, you may be barred from making future reservations. Please keep this in mind before making your reservation.
  8. Estimated Date of Arrival: This is based on the shipment schedule of our selected courier. Schedule may not be accurate. You will receive a tracking number when your order is fulfilled. Please manage your expectations when it comes to estimated date of arrival to avoid disappointment.
  9. If your ordered item/s are not delivered to us, we will refund your down payment in full.
  10. Orders without any payment made will be automatically cancelled.
  11. All reservation items are considered SOLD & FINAL: no returns/exchange/cancellation after payment made.
  12. For customers who expect immediate delivery of reservation items and cannot conform with the pre-order timeline, we highly recommend NOT TO PLACE ORDER to avoid frustration and misunderstanding in the future. We would greatly appreciate your kind understanding and consideration in the timeline arrival & delivery.
  13. Terms and conditions subject to change without prior notice.

 

*ON ETA: 60-day refund policy Usually products arrive on time, if and when delays (that are due to circumstances beyond our control) occur greater than 60-days, we will provide full refund of payment made or a compromise agreement can be discussed by both parties (Victoria's Kingdom & the Buyer). Thank you.