Complementary Standard Shipping
For all Australian orders under 500 grams
Flat Rate Standard Shipping
For all overseas customers

If you have any any beloved piece of jewellery or clothing you don't want to let go of, but it has seen better days. You can now have new life breathed into your jewellery and clothing!

Contact us

Clothing and Alterations Terms & Conditions

  • Garments must be pre washed, it must be in clean condition. We advise you to follow the care instructions of your new clothing (cotton, wool or linen) and we recommend you to wash them for shrinkage before altering these clothing.
  • Not Paid & Unclaimed garments will be discarded within 1 month from drop off.
    Only Fully Paid Garments will be stored in storage.
  • Customer agrees that we will alter the garments “CUTTING & SEWING” as per our Victoria's Kingdom Standards unless and otherwise stated by the customer in writing.
  • Once you choose or pin a garment think carefully, we do not accept any liabilities even if we pinned them for you

Refunds
If you are not happy with the price quoted to you, you must
Discuss it with the cashier or the manager before any work is stared and/or completed.
We do not negotiate our prices once work has been started and/or completed.
(even if work has not been completed in time for any reason)

PICKUP TIME / DAY
The pickup time and day is only approximate, please always allow extra time. We do not provide a call-back service to customers. It is your responsibility to keep your receipt safe and contact us to confirm a pick up time. Please manage your expectations accordingly.

 

Jewellery Repairs Terms & Conditions

Victoria’s Kingdom accepts no liability in respect of any and all jewellery repairs, delays arising from jewellery repairs, and all such repairs, which we note are at the customer’s risk.

An assessment will be carried out by a qualified expert prior to any repair taking place – this assessment will detail the condition & necessary repair of the item(s).

Any such assessment shall not be relied upon by you, the customer, unless that assessment has occurred by a qualified expert. Any representation by Victoria’s Kingdoms’ staff in-store and/or on receipt of the jewellery for repair shall not be relied upon by you, the customer, as an assessment of the value, quality or authenticity of the jewellery item.

We accept no responsibility for gemstones that are chipped, cracked, fractured, damaged or not authentic, or where such an item is discovered during the course of the repair to be chipped, cracked, fractured, damaged or not authentic, or for gemstones that become loose during the repair undertaken.

In addition where you have provided a treated gemstone to Victoria's Kingdom, and where this has not been disclosed to Victoria’s Kingdom at the time of receipt of the gemstone for repair, Victoria’s Kingdom takes no responsibility for the change of condition of the gemstone due to the repair requiring the removal of any internal and external treatments of the gemstones.

Similarly, Victoria’s Kingdom accept no responsibility for metals that are chipped, cracked, fractured, damaged or not authentic, or where such an item is discovered during the course of the repair to contain metals that are chipped, cracked, fractured, damaged or not authentic.

In addition where you have provided a treated metal to Victoria's Kingdom, and where this has not been disclosed to Victoria’s Kingdom at the time of receipt of the metals for repair, Victoria’s Kingdom takes no responsibility for the change of condition of the metals due to the repair requiring the removal of any internal and external treatment of the metals.

Any guarantee noted on your repair does not include damage or issues that arise from wear and tear, accidental damage, misuse or abuse.

  1. In the event that you leave Uncollected Goods with us, you agree that Victoria’s Kingdom will:-
  2. In  respect of goods that are under $100 in value, dispose of uncollected goods if you, the customer, have failed to collect the goods, provided we have given you oral or written notice of our intention to dispose of the goods;
  3. In respect of goods whose value is less than $500 (but not less than $100), dispose of uncollected goods by way of auction or private sale for fair value, if you the customer have failed to collect the goods, provided we have given you 91 days written notice of our intention to dispose of the goods and you have failed to collect the goods;
  4. In respect of goods of between $500 and $5,000 in value may, dispose of uncollected goods by public auction if the customer, the owner of the goods and each person having or claiming an interest in the goods have been given 6 months written notice of Victoria’s Kingdoms’ intention to dispose of the goods, and you have failed to collect the goods. Victoria’s Kingdom will also, at least 28 days before the goods are disposed of, publish in a daily newspaper circulating generally throughout New South Wales of its intention to do so.

 

FEES FOR UNCOLLECTED GOODS

In the event that you fail to collect goods after 3 months of having been notified that the goods are available for collection, Victoria’s Kingdom will charge you a storage fee of $10 per week plus GST per item until such item is collected by you or until it is disposed of by way of private sale or public auction (“Storage Fee”). This is in addition to any Repair fees, Valuation fees or Handling fees payable pursuant to these terms and conditions;

In the event that you fail to collect goods after 3 months of having been notified that the goods are available for collection, and the goods are required to be disposed of, Victoria's Kingdom will charge you a valuation Fee of $100 plus GST (“Valuation Fee”) in order to have the goods appraised by a suitably qualified professional. This is in addition to any Repair fees or Storage fees or Handling fees payable pursuant to these terms and conditions;

In the event that you fail to collect goods after 3 months of having been notified that the goods are available for collection, and the goods are required to be disposed of, Victoria's Kingdom will charge you a handling fee of $100 plus GST in order to have the goods transferred and commissioned for sale via a private sale public auction (“Handling Fee”). This is in addition to any Repair fees or Storage fees or Valuation fees payable pursuant to these terms and conditions.